1. Return Eligibility
Returns are accepted only for defective, damaged, or incorrect products.
The request must be made within 7 days of receiving the product.
The item must be unused, in its original packaging, and include all accessories or manuals (if applicable).
Items damaged due to misuse, mishandling, or normal wear and tear are not eligible for return.
2. Refund & Replacement Process
If the return request is approved, a replacement will be provided.
If a replacement is not available, we will provide store credit for a future purchase.
Customers are responsible for the return shipping cost, unless the product was defective or incorrect upon delivery.
3. How to Request a Return
Email [email protected] with the following details:
Order number
Clear photos of the defective/damaged item
Reason for return
Our team will review your request within 2-3 business days and provide return instructions.
4. Return Shipping & Processing Time
Once your return is received and inspected, we will process the exchange or store credit within 5-7 business days.
We recommend using a trackable shipping service to ensure your returned item reaches us safely.
5. Non-Returnable Items
Products that have been used, altered, or damaged after delivery.
Items without their original packaging or missing accessories.
Any product returned without prior approval from our support team.
For any return or refund-related inquiries, contact us at [email protected].